our services

On tap, commodity Service Delivery capability for when you need to introduce a new service, cover an interim need or want to deliver improvements to an existing service. Our Service Delivery offering provides access to certified and experienced Service Delivery professionals who can hit the ground running to resolve problems, create opportunities and enhance maturity to build confidence with your customers and consumers.

Harrison James can provide an ITSM service supplying the process, governance, capability as a quick start service, recover a failing service or just to supplement your existing team.

When you are embarking on major change and need support from experienced and certified experts, Harrison James can support you with the right capabilities when you need them to support your transformations, outsourcing, insourcing, service introductions, acquisition, mergers, etc.

Understanding and baselining the current state of your ITSM maturity is critical to defining any improvement or change activity. Harrison James can offer a number of packages to support you in assessing, understanding and defining improvement options by providing the right sized maturity assessment.

Pre-pay for chunks of consultancy time for a discounted rate of consultancy services monthly burn tracker, time does not expire, the more you buy the greater the discount.

Pre-built, pre-planned “ITOM lite” for the lower than enterprise organisation that needs to cover the breadth but not at the depth that the enterprise would go. Ideally suited to medium-large companies who have outgrown the current model.

We recognise that an “IT Transformation” requires significant shifts in how your organisation currently operates. We can support the changes to service, technology, capabilities and organisation; enabling your strategic goals. We provide the specialism and experience to work alongside your organisation from strategy development through to successful delivery.

Inform the sourcing decision-making process, help design and implement to sourcing options (insource, outsource, multi-source, etc).

Work with you to build the business case to outsource, build the requirements, run the PQQ and RFP on your behalf and help you then select the right-fit partner and implement the right-sized governance model to assure the outsourced agreement.

For organisations who need expert support with developing an effective IT strategy. Working with your senior Business and IT leaders we can help align IT services with the business strategy. This can be provided for a specific need, as an ongoing service , to identify and onboard a new CIO or to support an existing CIO.

When you are embarking on major change and need support from experienced and certified experts, Harrison James can support you with the right capabilities when you need them to support your transformations, outsourcing, insourcing, service introductions, acquisition, mergers, etc.

Understanding and baselining the current state of your ITSM maturity is critical to defining any improvement or change activity. Harrison James can offer a number of packages to support you in assessing, understanding and defining improvement options by providing the right sized maturity assessment.

Pre-pay for chunks of consultancy time for a discounted rate of consultancy services monthly burn tracker, time does not expire, the more you buy the greater the discount.

Pre-built, pre-planned “ITOM lite” for the lower than enterprise organisation that needs to cover the breadth but not at the depth that the enterprise would go. Ideally suited to medium-large companies who have outgrown the current model.

We recognise that an “IT Transformation” requires significant shifts in how your organisation currently operates. We can support the changes to service, technology, capabilities and organisation; enabling your strategic goals. We provide the specialism and experience to work alongside your organisation from strategy development through to successful delivery.

Inform the sourcing decision-making process, help design and implement to sourcing options (insource, outsource, multi-source, etc).

Work with you to build the business case to outsource, build the requirements, run the PQQ and RFP on your behalf and help you then select the right-fit partner and implement the right-sized governance model to assure the outsourced agreement.

For organisations who need expert support with developing an effective IT strategy. Working with your senior Business and IT leaders we can help align IT services with the business strategy. This can be provided for a specific need, as an ongoing service , to identify and onboard a new CIO or to support an existing CIO.

Understanding and baselining the current state of your Software Asset Management maturity is critical to defining any improvement or change activity. Harrison James can offer a number of packages to support you in assessing, understanding and defining improvement options by providing the right sized maturity assessment.

Software recycling / re-harvesting service on a vendor by vendor basis, for a fixed fee per month or as an outsourced service per year across the software estate to help optimise your software costs.

SAM is a business practice that involves managing and optimising the purchase, deployment, maintenance, utilisation and disposal of software assets within the organisation.

A SAM programme helps organisations understand what software they have licensed, deployed, in use and the details between those figures. The programme can be implemented in 3 phases or just the one.

Work with the retained organisation to ensure they assure the SIAM provider fully. Provide assurance packs for you to assure the provider, or we can even execute the assurance of the SIAM partner for you impartially on your behalf.

Work with the retained organisation to develop the business case to either implement or improve a SIAM eco system. We can support across the whole lifecycle:

• Strategy
• Design/Operating Model
• Supplier selection
• Integrated process and capability development
• Recruiting and establishing the team
• Supplier on and off boarding
• Governance
• Transition
• Continuous Improvement and ongoing maturity roadmap

Working with our clients to build the right job roles to meet the requirements of the organisation’s function and capability needs.

Your people are your greatest asset, so improving their skills and capabilities is critical to their personal development, engagement, and satisfaction within your organisation, which will support the development and maturity of your services. We can support you by:

• Performing a baseline assessment.
• Establishing a target level capability.
• Gap analysis will drive the bespoke custom plan for an individual or teams alike.
• Orchestrate training plans.
  Deliver bespoke training

Sometimes training is not enough…. As part of a formal development plan, coaching is a powerful tool in enabling people to succeed and flourish in their roles. This has significant benefits for both the individual and the organisation.

Work with the organisation’s functions and capability leads to define the required skills needed to meet the technology and service demand. Conduct an unbiased assessment of the skillsets in the teams to build out the matrix needed to identify the strengths and weaknesses of the group enabling plans to be created to plug any gaps in required skillsets.